Terms of service

Seattle Pump & Equipment Co.

Last Updated: October 22, 2026

1. Overview

Welcome to Seattle Pump & Equipment Co. ("Seattle Pump," "we," "us," or "our"). These Terms of Service govern your use of our website, www.seattlepump.com, including access to product information, quote requests, service inquiries, and other resources provided through the website.

By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please discontinue use of the website.

Seattle Pump reserves the right to update or modify these terms as needed. Changes will become effective when posted to this page, unless otherwise specified.

2. Website Purpose & Quote Requests

SeattlePump.com is an informational and request-a-quote website designed to help customers explore our equipment, products, and professional services.

We do not offer direct online purchasing, checkout, or shipping through this website.

Customers may request pricing, product availability, equipment recommendations, or service information through our website, by telephone, or by visiting our Woodinville location.

Submitting a quote request does not constitute a purchase agreement, confirmed order, or guarantee of product availability.

All quotes are subject to review and confirmation by Seattle Pump. Pricing, availability, applicable taxes, and other terms will be communicated directly to the customer before a purchase or service arrangement is finalized.

3. Product Information & Availability

Seattle Pump makes reasonable efforts to provide accurate and current information about the equipment and products displayed on our website.

However, product specifications, descriptions, photographs, features, and availability may change without notice.

• Product images may include optional accessories or configurations not included with the standard equipment.

• Manufacturer specifications and product designs may be updated or modified.

• Product availability is subject to inventory levels and supplier availability.

• Errors or omissions in product information may occasionally occur.

Seattle Pump reserves the right to correct inaccurate information and update product listings at any time.

We encourage customers to confirm product specifications, compatibility, and availability with our sales team before making a purchase.

4. Pricing, Quotes & Purchases

Prices displayed on our website, if applicable, are provided for informational purposes and may not reflect final pricing.

Final pricing is determined through direct communication with Seattle Pump and may depend on equipment configuration, availability, applicable taxes, and additional products or services requested.

Written quotes are valid for the period specified in the quote and may be subject to change after expiration.

Orders and purchases are subject to acceptance by Seattle Pump. Additional terms may apply to special orders, custom equipment, deposits, financing arrangements, or other purchases.

Payment terms will be communicated directly to the customer at the time of purchase or service authorization.

5. Equipment Sales & Customer Pickup

Seattle Pump offers professional equipment, parts, accessories, and supplies through our Woodinville location and direct sales team.

Our website does not provide online checkout or shipping services.

Equipment purchases, payment arrangements, and product pickup are coordinated directly with our team.

Customers are responsible for confirming equipment suitability, transportation requirements, and pickup arrangements before completing a purchase.

Any special delivery, installation, or transportation arrangements, if offered, must be discussed and agreed upon separately with Seattle Pump.

6. Repair & Maintenance Services

Seattle Pump provides professional repair, diagnostic, and preventative maintenance services for qualifying equipment, including pressure washers, pumps, sewer jetters, and other high-pressure systems.

Services may include equipment inspection, troubleshooting, repair, replacement parts, preventative maintenance, and performance testing.

Repair timelines, costs, and equipment eligibility depend on the condition of the equipment, availability of replacement parts, and the scope of work required.

Customers are responsible for providing accurate information regarding equipment condition, service history, and known issues.

All in-shop repairs are subject to our separate Repair Shop Policy, which addresses:

• Equipment evaluation and repair authorization

• Repair estimates

• Repair warranties

• Payment requirements

• Customer responsibilities

• Unclaimed or abandoned equipment

Customers should review the Repair Shop Policy before leaving equipment for service.

7. Mobile Repair & On-Site Services

Seattle Pump offers mobile repair and on-site equipment services for qualifying equipment within designated service areas.

Mobile service availability depends on location, scheduling, technician availability, equipment type, and the nature of the requested service.

Service calls may be subject to transportation charges, diagnostic fees, labor charges, and the cost of replacement parts.

Any applicable service fees and charges will be communicated in accordance with the service arrangement.

Customers are responsible for providing safe and reasonable access to the equipment and disclosing known hazards or site restrictions before service begins.

Seattle Pump reserves the right to postpone or decline on-site services when conditions present safety concerns or prevent work from being performed properly.

8. Equipment Rentals

Seattle Pump offers equipment rentals for qualifying applications, subject to availability and approval.

Rental equipment may include pressure washers, sewer jetters, inspection cameras, and related accessories.

All rentals are subject to a separate rental agreement outlining applicable terms, including:

• Rental periods and rates

• Payment and deposit requirements

• Equipment pickup and return

• Proper equipment operation

• Customer responsibility for loss or damage

• Late returns and additional charges

Customers are responsible for reviewing and complying with the applicable rental agreement before taking possession of rental equipment.

Information submitted through our website regarding rental availability does not constitute a confirmed reservation.

In the event of a conflict between these Terms of Service and a signed rental agreement, the rental agreement will govern the rental transaction.

9. Custom Equipment Builds & Installations

Seattle Pump provides custom equipment design, fabrication, assembly, and installation services based on customer requirements.

Custom projects may include pressure washer trailers, skid-mounted systems, sewer jetter configurations, soft wash equipment, and other application-specific solutions.

All custom builds and installations are subject to individual project specifications, pricing, timelines, and customer approval.

Project estimates and completion schedules may change due to component availability, design modifications, unforeseen technical requirements, or other circumstances.

Changes requested after project approval may result in additional costs or adjustments to the completion schedule.

Deposits, cancellation terms, warranty coverage, and other project-specific requirements will be communicated as part of the applicable quote or project agreement.

10. Outside Sales & Equipment Consultation

Seattle Pump provides outside sales support, equipment consultations, product recommendations, and application assistance.

Our representatives may visit customer facilities, shops, or jobsites to better understand equipment requirements and recommend suitable solutions.

Site visits, equipment demonstrations, and consultations are subject to scheduling, geographic coverage, and availability.

Recommendations are based on the information available at the time of consultation. Customers remain responsible for verifying that selected equipment is appropriate for their intended applications and operating conditions.

Additional charges may apply to certain site visits or specialized services when disclosed and agreed upon in advance.

11. Equipment Operation & Safety

Many products offered by Seattle Pump involve high-pressure water, electrical components, engines, chemicals, mechanical systems, or other potential hazards.

Customers and equipment operators are responsible for using equipment safely and in accordance with manufacturer instructions, applicable regulations, and established safety practices.

Customers should:

• Read and follow all applicable operating manuals and safety instructions.

• Use appropriate personal protective equipment.

• Ensure equipment is operated by properly trained individuals.

• Perform required inspectio