Refund policy

Seattle Pump & Equipment Co.

At Seattle Pump & Equipment, we stand behind the products we sell and are committed to providing our customers with quality equipment and dependable service. We understand that returns are sometimes necessary, and our goal is to make the process as straightforward and fair as possible.

Please review the following policy before making a purchase.

Eligible products purchased from Seattle Pump & Equipment may be returned within 30 days of the original purchase date, subject to the following conditions:

• Products must be unused, uninstalled, and in their original, resalable condition.

• Original packaging, manuals, accessories, and included components must be present.

• A valid receipt or proof of purchase is required.

• All returns are subject to inspection and approval by Seattle Pump & Equipment.

• Approved returns may be subject to a restocking fee of up to 20%, as disclosed at the time of purchase.

Products that have been used, modified, damaged, or improperly handled may not be eligible for return.

Unless otherwise required by applicable law, the following items are generally not eligible for return:

• Special-order or custom-ordered equipment and parts

• Custom-built or modified equipment

• Installed or used equipment

• Electrical components that have been installed or connected

• Chemicals, cleaning solutions, and other consumable products that have been opened

• Clearance, discontinued, or final-sale items identified as such at purchase

• Products damaged due to misuse, improper installation, or neglect

Any exceptions must be approved by Seattle Pump & Equipment.

Special-order products, custom-built equipment, and items ordered specifically for a customer are considered final sale unless otherwise agreed upon in writing.

Once an order has been placed with the manufacturer or supplier, cancellation may not be possible. If cancellation is permitted, applicable manufacturer cancellation fees or other disclosed charges may apply.

Customers will be informed of applicable special-order restrictions before completing their purchase.

If you believe a product is defective or was damaged before delivery, please contact Seattle Pump & Equipment as soon as possible.

Our team will work with you to evaluate the issue and determine the appropriate next steps, which may include troubleshooting, repair, replacement, or a warranty claim.

Many products are covered by manufacturer warranties. Warranty coverage, procedures, and limitations vary by manufacturer.

Defective products will be handled in accordance with applicable manufacturer warranties and consumer protection laws.

Approved returns may be subject to a restocking fee of up to 20% of the original product purchase price, depending on the product and applicable supplier requirements.

Any applicable restocking fee will be disclosed before purchase.

Restocking fees will not be charged for returns resulting from an error by Seattle Pump & Equipment or where prohibited by applicable law.

Once a return has been inspected and approved, Seattle Pump & Equipment will process the applicable refund, exchange, or store credit.

• Refunds will generally be issued to the original payment method.

• Refunds to credit or debit cards may take several business days to appear, depending on the financial institution.

• Purchases made by check or business account may require additional processing time.

• Exchanges are subject to product availability and any applicable price differences.

Original delivery, freight, or transportation charges are generally nonrefundable unless the return results from an error by Seattle Pump & Equipment or applicable law requires otherwise.

Repair services, diagnostic fees, labor charges, and completed service work are not eligible for merchandise returns.

Any concerns regarding repair work or services performed by Seattle Pump & Equipment should be directed to our service department for evaluation.

Service-related warranties, if applicable, are governed by the terms provided at the time of service.

To request a return or exchange, please contact Seattle Pump & Equipment or visit our showroom.

Please have the following information available:

• Original receipt or invoice number

• Product name or model number

• Reason for the return

• Photos or additional information, if the product is damaged or defective

All returns must be approved before merchandise is accepted.

Seattle Pump & Equipment Co.

Woodinville, Washington

Website: https://www.seattlepump.com

For questions about returns, exchanges, warranties, or product concerns, please contact our team through our website or visit our showroom.

We appreciate your business and the opportunity to help you find the right equipment for the job.

This policy does not limit any rights or remedies available under applicable law.